Returns & Refunds

Return and Exchange Policy

We take great pride in our craftsmanship and want you to be completely satisfied with your purchase. As our products are delicate and handmade, our policy is designed to protect both the customer and the artisan.

• Eligibility for Returns:
  • You must initiate a return request within 7 days of receiving your order.
  • To be eligible, the item must be in the same condition that you received it: unused, unwashed, with all original tags attached, and in its original packaging.
  • Returns are only accepted for products that are defective, damaged during transit, or if you have received the wrong item.
• Non-Returnable Items:
  • We do not accept returns for customized or personalized orders.
  • Items purchased during a sale or with a clearance discount are considered final sale and are not eligible for returns or exchanges.
  • Slight variations in color, design, and pattern are to be expected due to the handmade nature of our products and are not considered defects. We cannot offer refunds or exchanges based on these natural variations.
• Return Process:
  • To start a return, please contact our customer support team at info@kashmircrewelmart.com with your order number and a clear explanation of the issue.
  • If your return is approved, we will provide you with instructions on how and where to send the package. Please note that items returned to us without prior authorization will not be accepted.
• Refunds and Exchanges:
  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original method of payment within 10-15 business days.
  • Please note that it may take additional time for your bank or credit card company to process and post the refund.
  • If you are seeking an exchange, the fastest way to proceed is to return the item you have and, once the return is approved, make a separate purchase for the new item.
• Damages and Issues:
  • Please inspect your order immediately upon reception. If you find that an item is defective, damaged, or you have received the wrong item, contact us immediately. We will evaluate the issue and work to make it right, including offering a replacement or a full refund for a confirmed defect.