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Shipping & Returns

Shipping & Returns

Your policy here.

Shipping & Return Policy

Thank you for choosing Kashmir Crewel Mart. We are dedicated to providing you with high-quality, handcrafted crewel embroidery products and a seamless shopping experience. Please read our shipping and return policy carefully.

Shipping Policy

  • Shipping Locations: We ship our products to customers worldwide.
  • Processing Time: Since each of our products is handcrafted, we require a processing time to ensure the highest quality.
    • In-Stock Items: Orders for in-stock items are typically processed and dispatched within 3-5 business days.
    • Made-to-Order/Custom Items: For custom-made or made-to-order products, the processing time can vary significantly depending on the complexity and size of the design. We will provide you with an estimated timeline at the time of your order.
  • Shipping Time:
    • Domestic (India): Delivery within India generally takes 3-5 business days after dispatch.
    • International: International shipping times vary based on the destination and customs clearance processes. You can expect your order to arrive within 5-8 business days after dispatch.
  • Shipping Costs:
    • Shipping costs are calculated at checkout based on the weight of your order and the destination. We may offer free shipping promotions from time to time, which will be clearly stated on our website.
  • Order Tracking: Once your order is shipped, you will receive a tracking number via email, which you can use to monitor the status of your delivery.
  • Customs and Duties: For international orders, please be aware that customs duties, taxes, and fees may be imposed by your country’s customs office. These charges are the responsibility of the customer and are not included in the total price of your order. We recommend that you check with your local customs office for information on potential fees before placing an order.

Return and Exchange Policy

We take great pride in our craftsmanship and want you to be completely satisfied with your purchase. As our products are delicate and handmade, our policy is designed to protect both the customer and the artisan.

  • Eligibility for Returns:
    • You must initiate a return request within 7 days of receiving your order.
    • To be eligible, the item must be in the same condition that you received it: unused, unwashed, with all original tags attached, and in its original packaging.
    • Returns are only accepted for products that are defective, damaged during transit, or if you have received the wrong item.
  • Non-Returnable Items:
    • We do not accept returns for customized or personalized orders.
    • Items purchased during a sale or with a clearance discount are considered final sale and are not eligible for returns or exchanges.
    • Slight variations in color, design, and pattern are to be expected due to the handmade nature of our products and are not considered defects. We cannot offer refunds or exchanges based on these natural variations.
  • Return Process:
    • To start a return, please contact our customer support team at [info@kashmircrewelmart.com] with your order number and a clear explanation of the issue.
    • If your return is approved, we will provide you with instructions on how and where to send the package. Please note that items returned to us without prior authorization will not be accepted.
  • Refunds and Exchanges:
    • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed to your original method of payment within 10-15 business days.
    • Please note that it may take additional time for your bank or credit card company to process and post the refund.
    • If you are seeking an exchange, the fastest way to proceed is to return the item you have and, once the return is approved, make a separate purchase for the new item.
  • Damages and Issues:
    • Please inspect your order immediately upon reception. If you find that an item is defective, damaged, or you have received the wrong item, contact us immediately. We will evaluate the issue and work to make it right, including offering a replacement or a full refund for a confirmed defect.
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