Terms & Conditions
Welcome to Kashmir Crewel Mart! These Terms & Conditions outline the rules and regulations for the use of our website.
1. General
Kashmir Crewel Mart is an online store specializing in handcrafted crewel embroidery products. These Terms apply to all visitors, users, and others who access or use the Service. Your use of the website is also governed by our Privacy Policy.
2. Products and Orders
a. Product Descriptions: We make every effort to display our products as accurately as possible. However, due to the handcrafted nature of our items, there may be slight variations in color, size, and design. The images on our website are for illustrative purposes only.
b. Availability: All products are subject to availability. We reserve the right to limit the quantity of products we supply; to discontinue any product at any time; and to refuse any order you place with us. In the event a product is out of stock after you have placed an order, we will contact you to discuss your options.
c. Pricing: All prices are in [Your Currency, e.g., INR, USD] and are subject to change without notice. Prices do not include applicable taxes or shipping fees, which will be added to your total order at checkout.
d. Order Confirmation: Once you place an order, you will receive an order confirmation email. This email does not signify our acceptance of your order; it is a confirmation that we have received it. A contract between you and Kashmir Crewel Mart for the sale of the product will only exist once your order has been dispatched.
3. Payment
We accept various forms of payment, including major credit cards, and a secure PayPal, by submitting your payment information, you represent and warrant that you are authorized to use the designated payment method and that you authorize us or our third-party payment processor to charge your payment method for the total amount of your order.
4. Shipping and Delivery
a. Shipping: We ship to worldwide. Shipping costs and estimated delivery times are provided at checkout. Please note that these are only estimates and may vary due to factors outside of our control.
b. Risk of Loss: The risk of loss and title for all products purchased from the website pass to you upon our delivery to the shipping carrier.
c. International Orders: For international orders, you are responsible for any customs duties, taxes, or import fees that may be imposed by your country’s customs office. We are not responsible for delays caused by customs processing.
5. Returns and Refunds
a. Returns: We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 7 days of delivery. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
b. Refunds: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Shipping costs are non-refundable.
c. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at [Your Email Address] with photos of the product and packaging.
6. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, and product designs, is the property of Kashmir Crewel Mart and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from our website without our express written permission.
7. User-Generated Content
If you submit reviews, comments, or other content to our website or social media, you grant us a non-exclusive, royalty-free, perpetual, and irrevocable right to use, reproduce, modify, and publish that content in any media. You agree that your content will not violate any third-party rights or contain unlawful or offensive material.
8. Limitation of Liability
To the fullest extent permitted by law, Kashmir Crewel Mart shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our website or from the purchase of any products. Our total liability to you for any claims arising from these Terms will not exceed the total amount you paid for the products in question.
9. Changes to These Terms
We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the website after any such changes constitutes your acceptance of the new Terms.
10. Contact Information
If you have any questions about these Terms, please contact us at:
- Email: info@kashmircrewelmart.com