Skip to content

Privacy Policy


We promise that we will collect, use, process and store your data properly and securely.

We will

Use and maintain your personal data in accordance with all applicable legal requirements

·       Inform you about what data we collect about you and how we use it

·       Ensure that the privacy of your data is maintained


We will not sell your data or transfer it outside of the Kashmir Crewel Mart to anyone to use for their own marketing purposes.

This Privacy Policy explains what personal data we collect about you, how and why we use it, who we disclose it to, and how we protect your privacy.

Our Privacy Policy applies to the personal data that Kashmir Crewel Mart collects and uses. This policy applies to all data that we acquire about you, whether you visit our stores, visit our websites using any device, or contact us by telephone, email or social media.

Personal data we collect about you

When using the term “personal data” in our Privacy Policy, we mean information that relates to you and allows us to identify you, either directly or in combination with other information that we may hold. Your personal data may include for example your name, your contact details, information relating to your order, information on how you use our website or you interact with us.

We may collect and process the following categories of information about you:

·       When you create an account on our website

·       When you order products for home delivery



·       When you are shopping in our stores


·       When you buy products or services from us, or contact us in respect of your purchase.



·       When you interact with us on social media

Your feedback

·       When you reply to our requests for feedback or participate in our customer surveys

Information about what you buy in our stores, and how you use our website, including information about your internet connection, location and IP address

·       When you navigate on our website

How and why we use your personal data

We use your personal data for the following purposes:

To manage your purchases and provide our services to you

When you visit our stores or order goods or services from us, we use your information to process appointment bookings, complete your order, to process your payment, to deliver goods to you, to process returns and refunds, and to deal with any queries you have.

Legal basis for this use: To fulfil our contractual obligations.

To communicate with you and manage our relationship with you

Occasionally we may need to contact you by email and/or telephone /SMS for administrative or operational reasons, for example in order to send you confirmation of your order bookings and your payments, to inform you about delivery of your order, or to advise of delays, or to provide you with policy updates or details of product recalls.

Please be aware that these communications are not made for marketing purposes and as such, you will continue to receive them even if you opt-out from receiving marketing communications.

We will also use your personal data if we contact you after you have sent us a request, filled in a web-form through our website or contacted us on social media.

Your opinion is very important to us, so we may send you an email or SMS to seek your feedback.

We will use the communications you exchange with us and the feedback you may provide in order to manage our relationship with you as our customer and to improve our services and experiences for customers.